Opportunity for experienced Service Desk Team Lead to join a very successful BOP-based company leading industry with IT and digital initiatives. Full description.

ANOTHER GREAT IT OPPORTUNITY FROM THE TALENTNOW! TEAM

• Highly successful BOP company in their industry
• Newly developed on site role in great team environment
• Must have strong team leadership experience

This is a great opportunity for a talented and experienced Service Desk Technician to step into a newly developed role and immediately add value by driving the operational excellence that is their mantra. Their success in their industry has been driven by a relentless focus on technology as their competitive edge. They are in a bulletproof sector little affected by the ups and downs of the economy, so can offer great security in these challenging times.

About the Role

The role combines strong technical leadership with people management to create an efficient, scalable support environment that consistently exceeds internal customer expectations while optimising resource utilisation through innovative solutions and process improvements. This statement is directly from the PD and sums up implicitly where the focus lies.

You'll oversee the day-to-day operations of the service desk team and ensuring that they meet all performance targets, and that all activities align with the business goals and overall IT and digital strategy. The outcome you're after will be ensuring end-user experience reaches a high level of satisfaction by both exceptional response rates and proactive continuous improvement.

Whilst you'll be operating from their centralised offices, this company has multiple sites so your work will be a mix of on-site and virtual work (but not a hybrid role as far as where you work from).

Key Skills Requirements

You'll need the following technical skills:

• Strong understanding of IT service management principles and ITIL framework and IT infrastructure
• Experience with scripting and automation tools
• Proficiency in service desk tools and ticketing systems and BI and reporting.
• Experience with process mapping and optimisation

And leadership and personal attributes:

• Proven team leadership experience, likely no less than 2 years
• Resilience with strong decision-making and problem-solving abilities
• Exemplary communication skills at all levels
• Strategic thinking and planning, structured, methodical
• Creative problem solving, proactive, curious, results-oriented
• An analytical, data driven mindset

Qualifications

You'll need a relevant Bachelor's degree or certainly demonstrate capability that usurps what formal qualifications represent! And a minimum of five years actually working on a service desk. You'll preferably be ITIL certified and have a track record in successful automation and optimisation projects, and experience in data analysis.

Rewards

This is a fabulous role where you can add value and influence change within a contemporary data and digital driven environment, so a huge opportunity if that's the sort of company you're looking for.

On offer is a very good remuneration package that includes a base salary and benefits.

Action

If this sounds like a role that "fits the bill" for you, then please submit an application (in Word please) via our registration process, attention Kevin Chappell.  You can also contact me on 0295-974739 for a confidential discussion on the role.

PLEASE NOTE:

1. THIS IS AN ON-SITE FULL TIME ROLE
2. ONLY THOSE IN NZ, WITH CURRENT RIGHTS TO WORK CAN BE CONSIDERED AND RESPONDED TO

Short description.

Senior QA with Salesforce experience required to join tech team delivering digital products and services. Full description.

ANOTHER GREAT QUALITY ANALYST OPPORTUNITY FROM MATT @ TALENTNOW!

• Hybrid, work from office and home
• 40 hours per week – 4 months contract with possible extension
• Digital customer experience project

This role is with a Financial Services organisation looking to improve, and provide a leading digital experience for their customers.

About the Role

You will be joining a dynamic Digital Experience Team where your skills will be valued. You will be working on innovative/current products, improving online tools that customers interact with on a daily basis. You'll be a critical part of a technology transformation and ultimately responsible for verifying the reliability and stability of digital solutions through testing, monitoring and end-user engagement.

Criteria

This opportunity is perfect for someone who thrives in a fast-paced, collaborative and rapidly changing environment, has a product mindset and strong interest in digital innovation.

Strengths:

• Salesforce Service Cloud experience is a must have
• Knowledgeable of Postman and API testing
• Extensive functional testing experience
• Knowledge of development practices and approaches that improve software quality
• Prior use of monitoring and testing tools to manage and automate quality assurance processes
• Adept at creating and executing test plans with technical and business teams
• Ability to assess impact of issues on end users and providing solutions
• Able to clearly frame issues and keep stakeholders updated

You should also have an understanding of:

• Communicating quality metrics to technical and non-technical teams
• Running workshops to explore problems or opportunities
• Troubleshooting issues
• Documenting and testing business processes
• Atlassian suite including Jira and Confluence

Action

We are looking for contractors with immediate and almost immediate availability, with solid skills to match the above. If you fit the bill then please apply now.

To register your interest, please submit your CV in confidence via our registration process, attention Matt Travell. Matt will get back to you once he has evaluated suitability. Please note that he will only communicate back to those he has shortlisted for the role. Apologies in advance for those who do not receive a call back!

PLEASE NOTE:

1. AS THIS IS AN URGENT START CONTRACT ROLE, NO INTERNATIONAL APPLICATIONS CAN BE CONSIDERED, OR WILL BE RESPONDED TO.
2. ONLY THOSE IN NZ, WITH CURRENT RIGHTS TO WORK CAN BE CONSIDERED.

Short description.